- Recruiting, training, supervising and appraising staff - Managing budgets - Maintaining statistical and financial records dealing with customer queries and complaints - Overseeing pricing and stock control - Maximising profitability and setting/meeting sales targets, including motivating staff to do so ensuring compliance with health and safety legislation - Preparing promotional materials and displays liaising with head office.
Assistant Store Manager
Kiabi Belgique
in Région de Bruxelles-Capitale - Brussels Hoofdstedelijk Gewest, Belgio
05/2019 - 10/2019
Core Competencies:
- Assist the Retail Store Manager in planning and implementing strategies to attract customers - Coordinate daily customer service operations - Evaluate employee performance and identify hiring and training needs - Monitor retail operating costs, budgets and resources - Communicate with clients and evaluate their needs - Analyze consumer behavior and adjust product positioning - Act as our store’s representative and set an example for our staff.
Sales Floor Manager
Kiabi Italia
in Reggio nell'Emilia, Reggio nell'Emilia, Emilia-Romagna, Italia
07/2015 - 04/2019
Core Competencies:
- Analysing sales figures and forecasting future sales volumes to maximise profits - Analysing and interpreting trends to facilitate planning - Using software and programmes to record sales figures and effectively analyse data - Managing staff including, interviewing and hiring new staff, conducting performance reviews, and providing on the job training - Processing customer complaints, comments and feedback - Maintaining market awareness and performing competitor analysis, and introducing new and innovative business processes to maintain a competitive advantage.
Education
IED Istituto Europeo di Design Milano
Degree: Master
2019 - 2020
Description:
Fashion Product and Merchandising Manager
UNIMORE Università di Modena e Reggio Emilia
Degree: Laurea triennale
2014 - 2017
Description:
Marketing e Organizzazione d'Impresa
Languages
Dutch
A1 - Beginner
French
C1 - Advanced
English
B2 - Upper intermediate
Italian
C2 - Proficiency
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